To Members of Our Valued Communities:
*Update* Effective 5/22 our Showroom is open by appointment.
As Cumberland County has moved into the yellow phase, our showroom is now open with all CDC guidelines in effect to help ensure the safety and health of our employees and customers.
Better yet, test drives are back! Come by and see what you’ve been missing. We look forward to seeing you soon.
Our service, parts, & body shop operations remain open. We appreciate your continued understanding.
Please check back periodically for updates.
We are happy to announce that Faulkner is now ready and able to offer sales appointments. Build your deal completely online, or email/call/text one of our sales representatives to guide you through the process. Get home delivery with sanitized touchless service, or set up an appointment to pick up your vehicle in an area cleaned according to Dept. of Health & CDC guidelines.
Purchasing a vehicle remotely is safe and easy at Faulkner. To Be Sure.
We are in astonishing times. We have never before had to so delicately balance the health and welling of our personnel, our guests, and the general public against the critical role we play in ensuring transportation remains available. After much deliberation and consideration of the guidance from the Governor’s office, (which has determined that many dealership functions are “essential”) we have decided that Faulkner dealerships will remain open.
While we will remain open for business, it won’t quite be “business as usual”. We are taking extraordinary steps to protect both our employees and our guests. These steps include:
1. Whenever possible, we are staffing the various departments in our dealerships with separate shifts in an effort to minimize contact among personnel and to better facilitate social distancing. We have also given our staff flexibility for absences related to COVID-19. Finally, we have issued a very clear, company-wide directive to stay home at even a hint of illness. Accordingly, please forgive us in advance if you observe reduced staffing when visiting our dealerships.
2. We have worked diligently to procure additional supplies of soap, hand sanitizer, disinfectants, latex or rubber gloves, steering wheel covers, and seat covers. For those of you who are curious, our bathrooms remain well stocked with toilet paper.
3. We have put forth considerable effort to educate our teams about the CDC’s guidance for limiting the spread of Coronavirus. When visiting one of our dealerships, you can anticipate a warm smile and a friendly greeting, but you won’t receive a handshake. You may also notice that folks in our dealerships are routinely and regularly washing their hands and working to maintain a distance of 6 feet from their colleagues. We have also engaged our cleaning crews to increase the frequency and rigor of their work. With the ever-changing guidance from the CDC you can expect our efforts to evolve. When visiting our dealerships, we ask that you consider the CDC’s recommendations too. Of course, if you aren’t feeling well, please don’t visit a Faulkner dealership until you are certain you have fully recovered.
4. While our showrooms are not open, we remind you that you can view our inventory of more than 6,500 cars and trucks online (tobesure.com) and complete much of the shopping and buying process without entering a dealership. We’ll even arrange to have a vehicle delivered to you if you prefer to limit contact.
Over the past 88 years, Faulkner and our communities have experienced and survived a wide array of exceptional events. Although the disruptions to our daily lives won’t be easy, we will survive this one too. If you have any questions or concerns, please contact your local Faulkner dealership and know that we will continue to monitor and evaluate the well being of both our teams and our communities.
Henry (“Harry”) Faulkner, IV